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Contact Us
We'd love to hear from you! Whether you have questions, feedback, or need assistance, our team is here to help.
Contact Person
Ramadan Ibrahim Bouh
135B-1644 Bank Street
Ottawa, ON K1V 7Y6
Canada
Tel: 514-571-1473
Email: info@alloride.com
For urgent safety concerns, please use the emergency button in the app or call 911.
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Safety at Alloride
Your safety is our highest priority. We've implemented comprehensive safety measures to ensure peace of mind on every journey.
Safety Features:
- Verified Drivers: All drivers undergo rigorous background checks, driving record verification, and in-person interviews.
- Real-time Tracking: Share your ride details with friends and family, including driver information and live location.
- 24/7 Support: Our dedicated safety team is available around the clock to assist with any concerns.
- Emergency Button: Instant access to emergency services directly through the app.
- Vehicle Inspections: All vehicles undergo regular safety and maintenance checks.
- Ride Verification: Unique ride codes ensure you're getting into the correct vehicle.
We continuously invest in new safety technologies and work closely with local authorities to maintain the highest safety standards.
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Popular Routes
Affordable rideshare options across Canada
Québec Routes
- Montréal - Ottawa: 25$ par place
- Gatineau - Montréal: 25$ par place
- Québec - Montréal: 25$ par place
- Montréal - Sherbrooke: 15$ par place
- Trois-Rivières - Québec: 15$ par place
Ontario Routes
- Ottawa - Montréal: 25$ par place
- Toronto - Montréal: 55$ par place
- Toronto - Ottawa: 50$ par place
- Toronto - London: 30$ par place
- Toronto - Niagara Falls: 40$ par place
- Kingston - Toronto: 35$ par place
- Kingston - Ottawa: 25$ par place
Alberta Routes
- Calgary - Banff: 15$ par place
- Calgary - Canmore: 15$ par place
- Banff - Lake Louise: 10$ par place
- Calgary - Edmonton: 40$ par place
- Calgary - Vancouver: 100$ par place
- Calgary - Saskatoon: 80$ par place
Saskatchewan Routes
- Saskatoon - Regina: 35$ par place
- Saskatoon - Prince Albert: 25$ par place
- Regina - Moose Jaw: 15$ par place
- Saskatoon - Swift Current: 40$ par place
- Regina - Yorkton: 35$ par place
- Prince Albert - North Battleford: 20$ par place
Manitoba Routes
- Winnipeg - Brandon: 35$ par place
- Winnipeg - Selkirk: 20$ par place
- Winnipeg - Steinbach: 25$ par place
- Brandon - Portage la Prairie: 20$ par place
- Winnipeg - Thompson: 80$ par place
- Winnipeg - Dauphin: 40$ par place
British Columbia Routes
- Vancouver - Whistler: 15$ par place
- Vancouver - Squamish: 10$ par place
- Nanaimo - Victoria: 20$ par place
- Kelowna - Vancouver: 50$ par place
- Kamloops - Kelowna: 20$ par place
- Vancouver - Victoria: 15$ par place
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Terms of Service
Last updated: October 2025
1. Acceptance of Terms
By accessing and using Alloride's services, you accept and agree to be bound by the terms and provision of this agreement.
2. Use of Service
Alloride provides a platform to connect drivers and passengers for ridesharing. You agree to use the service only for lawful purposes and in accordance with these Terms.
3. User Accounts
You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.
4. Booking and Cancellation
Passengers can book rides through the platform. Cancellation policies apply and may result in fees as outlined in our cancellation policy.
5. Payment Terms
Payment for rides must be made through the platform. Drivers receive payment according to the agreed-upon fare minus applicable service fees.
6. User Conduct
Users must treat each other with respect. Harassment, discrimination, or inappropriate behavior will result in account suspension or termination.
7. Liability
Alloride acts as an intermediary platform. While we verify drivers, users participate in ridesharing at their own risk. We recommend reviewing safety guidelines.
8. Modifications to Terms
We reserve the right to modify these terms at any time. Continued use of the service constitutes acceptance of modified terms.
9. Contact
For questions about these Terms, please contact us at info@alloride.com
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Privacy Policy
Last updated: October 2025
1. Information We Collect
We collect information you provide directly to us, including name, email address, phone number, payment information, and location data when you use our services.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices and support messages
- Respond to your comments and questions
- Monitor and analyze trends and usage
3. Information Sharing
We share your information with drivers/passengers to facilitate rides. We do not sell your personal information to third parties.
4. Location Information
We collect precise location data when you use our app to facilitate pickups and ensure safety. You can disable location services, but this may limit functionality.
5. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations.
7. Your Rights
You have the right to access, update, or delete your personal information. Contact us at info@alloride.com to exercise these rights.
8. Cookies
We use cookies and similar technologies to collect information and improve our services. You can control cookies through your browser settings.
9. Changes to Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: info@alloride.com
Phone: 514-571-1473
Address: 135B-1644 Bank Street, Ottawa, ON K1V 7Y6
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Frequently Asked Questions
Find answers to common questions about Alloride ridesharing service.
General Questions
What is Alloride?
Alloride is a ridesharing platform that connects drivers and passengers traveling in the same direction. We help you save money, reduce your carbon footprint, and make new connections while traveling.
How does Alloride work?
Passengers can search for available rides by entering their departure and destination points. Drivers post their trips with available seats, departure times, and prices. Once a match is found, passengers can book seats directly through the platform.
Is Alloride safe?
Yes! Safety is our top priority. All drivers undergo background checks and vehicle inspections. We provide real-time tracking, verified profiles, and 24/7 customer support. You can also read reviews from other passengers before booking.
Booking & Payment
How do I book a ride?
Simply search for rides using your departure and destination cities, select a ride that fits your schedule, and click "Book Now". Fill in the required information and confirm your booking.
How much does it cost?
Prices vary depending on the distance and route. Drivers set their own prices, which are displayed clearly before booking. Popular routes like Montreal-Ottawa start at just $25 per seat.
What is the cancellation policy?
You can cancel your booking up to 24 hours before departure for a full refund. Cancellations made less than 24 hours before departure may incur fees. Please check our Terms of Service for complete details.
How do I pay?
We accept all major credit cards and debit cards through our secure payment platform. Payment is processed when you confirm your booking.
For Drivers
How do I become a driver?
Sign up as a driver, complete your profile, and submit the required documents (driver's license, vehicle registration, insurance). Once verified, you can start posting trips.
How do I get paid?
Payments are transferred to your bank account within 3-5 business days after the trip is completed. We deduct a small service fee to maintain the platform.
Can I set my own price?
Yes! Drivers have full control over pricing. We provide suggested prices based on distance and fuel costs, but you can adjust them as needed.
Still have questions?
If you can't find the answer you're looking for, please contact our support team at info@alloride.com or call 514-571-1473. We're here to help!